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Service is about 3 things... People, Communication, and Commitment.
At Energy Options, we understand that.
Our award winning Call Center provides 24 x 7 End to End Customer Support and Problem
Resolution.
The entire process is managed through ControlMyBuilding developed here at
Energy Options, and includes:
- Telephone Technical Support
- Remote Access Diagnostics
- Overcall Administration & Reporting
- Central Alarm & Emergency Dispatch
Our Onsite Service Technicians handle Preventitive Maintenance and problems that
our Call Center can't resolve with remote access.
Our fleet of service vans are fully stocked with replacement parts and are ready
to roll 24 x 7.
 Key Features
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- Monitor Scripts
- Auto-discovery
- Accessible from any Browser
- SSL Security
- Centralized Event Logging
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- Monitor Applications
- Real-time Alarm Monitoring
- Email/Pager Notification
- SNMP Notification
- Customizable for Corporate Branding
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